Frequently Asked Questions
How do you guarantee my privacy?
- Discreet Billing: - we do not store credit card information on our web server after your order has been processed. Your credit card will be billed by PayPal LTD. which is 100% secure.
- Discreet Shipping: - we package your order in a plain box with no external markings that could give away it's contents. The from address on the box is LIMITE001i.
Privacy Guaranteed: - We will never give away your personal information to other individuals or businesses. We will never mail you any catalogs or brochures. We will not add your name, telephone number, email address or physical address to any marketing list.
Why should I purchase from MoysToys.com?
There are many reason why you should become our customer. Here are a few:
1. We at moystoys.com believe in your privacy and your satisfaction. We do everything discreet from purchasing to billing to shipping.
2. Our prices are very competitive, and we have a great selection of quality and unique sex toys in stock.
3. Many customers are hesitant to buy online especially adult products because of privacy and trust issues. Our store is one of the most reputable online adult toy stores. Your satisfaction is our #1 goal.
4. We offer great customer incentives on top of our low prices: Return customers discount, time to time special deals for return customers, etc...
5. Our site is built to provide you with a pleasant shopping experience.
6. We use SSL technology to save your database.
When will I receive my order?
We ship our orders via USPS, UPS & FedEx, US. orders are normally received within 5 to 7 business days via UPS ground.
What kind of services do you provide after order is placed?
- Our system will send you an order confirmation email immediately.
- We will process your order and shipping it out on the next available business day.
- We will update the status of your order, and you will receive emails on the order update.
- You will receive an UPS tracking number for your order after we ship your order.
- For return & shipping policy, Shipping & Returns.
- We will answer your emails and other inquiries promptly.
I was charged but I haven't received my order?
If you never received your order please contact us. We will solve it in a short time.
I do not want my kids to see the shipment, what should I do?
We ship everything in a plain box. There are no catalog and no pictures. There are no display of anywhere that it is from moystoys.com Everything is done as discreet as possible. However, it is your responsibility to make sure your kids don't open the box before you get home.
I have no clue what I should order?
You can always Contact Us, and we will give you suggestions.
I throw Sex Toy Parties, is there some kind of discount for me?
Yes, we do have a discount program for sex toy consultants. Please Contact Us, and we will give you the details.